Shipping
SHIPPING AND DELIVERY
At KUBU, we work to ensure that your order arrives in perfect condition and as quickly as possible within the estimated times.
SHIPPING ZONES
We ship throughout mainland Spain.
For shipments to the Balearic Islands or other destinations, please contact us beforehand at hola@kubu.es.
If we expand to other European Union countries in the future, the specific conditions will be indicated during the purchase process.
DELIVERY TIMES
The estimated delivery time is 2 to 10 business days.
Delivery times may vary depending on:
- Product availability.
- Delivery zone.
- Order volume.
- Logistical circumstances.
Once the order is prepared, the transport company will contact you to coordinate the delivery.
DELIVERY METHOD
Depending on the type of product and logistical conditions, delivery may be:
- Curbside.
- With delivery to your home.
The specific method will be indicated in the order confirmation. In case of discrepancy, the information in the confirmation prevails.
Delivery conditions may vary depending on the product's volume, weight, or characteristics.
We do not provide assembly service.
HOME ACCESSIBILITY
It is important that you verify before making your purchase:
- The dimensions of the product.
- The measurements of doors, stairs, and elevators.
- Accessibility for transport vehicles.
If, at the time of delivery, the product cannot access the home due to reasons beyond the control of the transport company, additional transport costs or a new delivery may be incurred.
The buyer must verify these conditions beforehand.
SHIPPING COSTS
Shipping costs are calculated automatically during the purchase process and are displayed before finalizing the order.
We do not offer free shipping unless expressly indicated.
INSPECTION UPON DELIVERY
We recommend checking the product upon delivery.
If you observe visible damage:
- Indicate it on the carrier's delivery note.
- We recommend informing us within 48 hours of receipt.
- Attach photographs of the product and packaging.
If you detect any initially invisible damage, we recommend notifying us within 48 hours of delivery as well.
This allows us to manage the incident more efficiently with the transport company.
FAILED DELIVERIES
If you are not at home at the agreed time or if delivery is not possible due to reasons attributable to the recipient, additional costs for new shipment, storage, or new transport routes may apply.
KUBU will not be responsible for delays arising from causes beyond its control, including logistical incidents, supplier delays, weather phenomena, strikes, or force majeure events.